During this ADRHub free webinar, Sharon Strand Ellison will talk briefly about the dynamics of defensiveness and pitfalls in current “best Practices” in ADR communication. The remainder of the session will focus on skills sets for:
- Asking disarming questions
- Giving the kind of feedback that’s essential to maintaining a safe environment for all parties
- Making clear statements which deal with attitudes and behaviors than can undermine the process
- Setting firm boundaries when needed. Using this model, you can prompt clients to drop their defenses, often instantly, and engage in a process that goes beyond compromise to deeper levels of resolution
Presenter’s Bio
Sharon Strand Ellison is an international consultant, an award-winning speaker, and the author of Taking the War Out of Our Words
This ADRHub webinar is free (but spots are limited) and will take place Wednesday, November 19, 2014 – 6 – 7:00pm Eastern Time (1 – 2:00pm Hawaii Time)
For more information regarding the webinar, the presenter, and registration follow this link
