Mediation Skills for Managers

This one-day training provides hands-on skills and strategies for resolving disputes in the workplace through an informal, structured and private negotiation process.  Managers learn practical skills to deal with disputes that solve the problem while maintaining dignity and preserving working relationships.

The seven M.E.D.I.A.T.E. principles for resolving conflicts at the lowest level will be covered in the morning session, including effective listening and assisted negotiation.  Participants in the afternoon session will have the opportunity to apply and practice the skills in simulated workplace conflicts.

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