2-Day Training: JUNE 18, 2020, 1:00 – 3:00 p.m. and JUNE 19, 2020, 1:00 – 3:00 p.m. Jim Melamed, Clare Fowler and Colin Rule will cover: Working with People Online Selling Clients on Online Mediation The Psychology of Conflict in the Online Environment How Parties and Mediators Behave Differently Online Diversity and Cross-Cultural Communication Online Advanced Online Communication Skills: Getting Started: Terms & Conditions, Agreement to Mediate, Ground Rules and Opening Statements Zoom and Online Best Video and Audio Practices Balancing Joint and Caucus Communications Assisting Participants To Be At Their Best Mediation Strategies Completing the Zoom Session (Finalizing Documents) Ethical Standards and Dilemmas for Online Mediators Access Transparency Impartiality/Neutrality Confidentiality, Privacy & Security Best Practices ICODR Standards Digital Accessibility and Accommodations What Cases to Take and How to Deal with Threats Mediating Legal Issues and with Attorneys Writing Settlement Agreements Transforming the DR Landscape This training is sponsored by the William S. Richardson School of Law’s Conflict Management Institute (CMI).