workshop

    Views Navigation

    Event Views Navigation

    This Month

    Latest Past Events

    Dealing with Unreasonable Complainant Conduct One-Day Workshop

    Hilton Waikiki Beach Hotel 2500 Kuhio Avenue, Honolulu

    Unreasonable complainant conduct (UCC) can take up an inordinate amount of an agency’s time and resources.  Participants will learn the strategies developed as part of a joint project by the nine Australian Parliamentary Ombudsman offices to deal with UCC.  This very popular and world-renowned one-day workshop will provide participants with specific strategies and skills to effectively and confidently deal with UCC.  It is designed for staff who come into contact with, or respond to, complainants or customers who display unreasonable conduct, as well as supervisors and senior management responsible for setting complaint handling policy. The workshop will also examine participant examples of UCC.  Participants will learn: Strategies for managing UCC; Key messages for complainants/clients/staff; Ways to support staff in implementing strategies;and Staff health and safety consideration The instructor is Donald Sword, Educator and Advocate, New South Wales, Australia.

    $325

    Dealing with Unreasonable Complainant Conduct One-Day Workshop

    Hilton Waikiki Beach Hotel 2500 Kuhio Avenue, Honolulu

    Unreasonable complainant conduct (UCC) can take up an inordinate amount of an agency’s time and resources.  Participants will learn the strategies developed as part of a joint project by the nine Australian Parliamentary Ombudsman offices to deal with UCC.  This very popular and world-renowned one-day workshop will provide participants with specific strategies and skills to effectively and confidently deal with UCC.  It is designed for staff who come into contact with, or respond to, complainants or customers who display unreasonable conduct, as well as supervisors and senior management responsible for setting complaint handling policy. The workshop will also examine participant examples of UCC.  Participants will learn: Strategies for managing UCC; Key messages for complainants/clients/staff; Ways to support staff in implementing strategies;and Staff health and safety consideration The instructor is Donald Sword, Educator and Advocate, New South Wales, Australia.

    $325

    Ethics in Hawaii Under Siege? – Common Cause Conversation

    Manifest 32 N. Hotel Street, Honolulu

    Join Common Cause for a Discussion of Ethics in Hawaii with: Chuck Totto, former Executive Director of the Honolulu Ethics Commission Letha DeCaires, former Honolulu Ethics Commission investigator Dan Gluck, current Executive Director of the State of Hawaii Ethics Commission Colin Moore, Associate Professor of Political Science and Director of the Public Policy Center at the University of Hawaii at Manoa   REGISTER HERE:  https://actionnetwork.org/events/ethics-in-hawaii-under-siege Information about Common Cause:  Common Cause is a nonpartisan grassroots organization dedicated to upholding the core values of American democracy. They work to create open, honest, and accountable government that serves the public interest; promote equal rights, opportunity, and representation for all; and empower all people to make their voices heard in the political process. Common Cause Hawaii aims to: strengthen public participation in government; curb the excess influence of money in politics; ensure that government serves the common good, rather than special interests; promote fair, honest, and modern elections; and fight for a vigorous, independent, and diverse media.

    Free