Conflict Resolution Alliance (CRA)
Learn about the 360 approach to developing peacebuilders by developing Peace Within, Peace With Others, and Peace In Community. The Peacebuilding Workshop Series is designed for all adults who interact with children and youth, such as parents, caregivers, teachers, counselors, coaches, therapists, community youth workers. We all gather in the same room to learn and strategize together.
Our State Ombudsman, Robin Matsunaga, is recommending one of the pre-registration workshops to ADR professionals in Hawaii and asked if we would get the word out. Robin says, “Although most of the sessions being offered during the main conference may be too specific to ombudsman work, some of the members of Hawaii’s ADR community might find them of interest. One session that I think would be of value for anyone in the dispute resolution field is the one-day pre-conference workshop titled Dealing with Unreasonable Complainant Conduct. This workshop has consistently received high ratings from participants.” Here is s description of the workshop: Unreasonable complainant conduct (UCC) can take up an inordinate amount of an agency’s time and resources. Participants will learn the strategies developed as part of a joint project by the nine Australian Parliamentary Ombudsman offices to deal with UCC. This very popular and world-renowned one-day workshop will provide participants with specific strategies and skills to effectively and confidently deal with UCC. It is designed for staff who come into contact with, or respond to, complainants or customers who display unreasonable conduct, as well as supervisors and senior management responsible for setting complaint handling policy. The workshop will also examine participant examples of UCC. Participants will learn: Strategies for managing UCC; Key messages for complainants/clients/staff; Ways to support staff in implementing strategies; and Staff health and safety considerations. The instructor is Donald Sword, Educator and Advocate, New South Wales, Australia. A full-day class. When: Monday, September 16 / Tuesday, September 17 Where: Hilton Waikiki Beach Hotel Registration fee: $275 for USOA members / $325 for non-members (After August 15, the fee increases by $50. ) The fee includes breakfast and lunch, plus morning and afternoon breaks. Attendance in each class is capped at 40. …
Hosted by The Mediation Center of The Pacific This three-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It builds upon the skills learned in Basic Mediation including enhancing the ability to manage power imbalances and overcoming impasse. Participants learn methods of working with interpreters, attorneys, multiple participants, accommodating persons with disabilities and addressing cultural differences and personality types. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This three-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It builds upon the skills learned in Basic Mediation including enhancing the ability to manage power imbalances and overcoming impasse. Participants learn methods of working with interpreters, attorneys, multiple participants, accommodating persons with disabilities and addressing cultural differences and personality types. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This three-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It builds upon the skills learned in Basic Mediation including enhancing the ability to manage power imbalances and overcoming impasse. Participants learn methods of working with interpreters, attorneys, multiple participants, accommodating persons with disabilities and addressing cultural differences and personality types. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This four-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It introduces participants to the basics of mediation, expands professional development and improves communications skills. Participants learn techniques to help reduce conflict and increase productivity, sharpen negotiation skills and empower people in dispute to reach mutually satisfactory resolutions. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on the last Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This four-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It introduces participants to the basics of mediation, expands professional development and improves communications skills. Participants learn techniques to help reduce conflict and increase productivity, sharpen negotiation skills and empower people in dispute to reach mutually satisfactory resolutions. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on the last Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This four-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It introduces participants to the basics of mediation, expands professional development and improves communications skills. Participants learn techniques to help reduce conflict and increase productivity, sharpen negotiation skills and empower people in dispute to reach mutually satisfactory resolutions. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on the last Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This four-day course is 24 hours of interactive skills exercises, role playing, and individualized coaching. It introduces participants to the basics of mediation, expands professional development and improves communications skills. Participants learn techniques to help reduce conflict and increase productivity, sharpen negotiation skills and empower people in dispute to reach mutually satisfactory resolutions. For each training, the registration fee includes all materials, as well as light refreshments each day and lunch on the last Saturday. To register, click here.
Hosted by The Mediation Center of The Pacific This one-day training provides hands-on skills and strategies for resolving disputes in the workplace through an informal, structured and private negotiation process. Managers learn practical skills to deal with disputes that solve the problem while maintaining dignity and preserving working relationships. The seven M.E.D.I.A.T.E. principles for resolving conflicts at the lowest level will be covered in the morning session, including effective listening and assisted negotiation. Participants in the afternoon session will have the opportunity to apply and practice the skills in simulated workplace conflicts. Call 521-6767 for additional information. For registration, click here.